If you click “like” or make a comment on or about our Websites or Services using a Facebook, Instagram, Twitter, or other social media plugin, your activity may be published on Facebook, Instagram, Twitter, or other social media website(s), and be shown to other individuals who visit our Websites.
Information We Collect About You and How We Collect It
We collect several types of information from and about the users of our Websites and Services, including information by which you may be personally identified, such as your name, postal address, e-mail address, telephone number, credit card information or any other information the Websites and Services collect that is defined as personal or personally identifiable information under an applicable law or that may otherwise be used to identify you (collectively, your “Personal Information”). We also may automatically collect information as you navigate the Websites and use the Services, including information such as usage details, IP addresses and information collected through the use of “cookies.”
Credit Card Information. Unless you opted in for us to store your credit card information, we will not store full credit card numbers, credit expiration dates or CVV numbers on our servers. If you have not authorized us to store your credit card information, this info is sent directly to our processor and then the bank to complete the transaction. We do store other card information such as name, address, phone number and email address in order to assist with your transactions. We also use this data to provide users with a history of their giving transactions once logged into their Hope App Account.
Information We Collect Automatically. When you download, access or use the Websites or Services, they may automatically collect: (i) usage details (including traffic data, location data, communication data and the resources you access and use through the Websites and Services); (ii) device information (including IP address, operating system, browser type, hardware ID, mobile network information and the device’s telephone number); (iii) stored information (including metadata and other information associated with the files stored on your device, such as photographs, audio and video clips, personal contacts and address book information); and (iv) location information (including real-time information about the location of your device). We also may use automatic data collection technology to gather information about your activities over time and across third-party websites, apps or other online services (behavioral tracking). If you do not want us to collect any of the information outlined in this section, you may opt out at any time by contacting our Web Support Team. Please note that we will not access any of your stored information (including photos, personal contacts and address book information), as well as your location information, unless you have specifically opted-in to allowing us such access.
The collection of information helps us to make your online experience with us more enjoyable, by allowing us to tailor your online experiences to you while using our Websites and Services.
Information Collection Technologies. The technologies we use for automatic information collection may include cookies (including mobile cookies) or web beacons. Cookies are small files sent to and stored on the computer or device you use to access or use our Websites or Services. Cookies may be used to monitor use of our Websites or Services, customize content specific to your interests, ensure that you do not see the same information repeatedly, and store your user name and password (using encryption technology) so you do not have to re-enter it each time you access or use the Websites or Services. It may be possible to refuse to accept cookies by activating the appropriate setting on your computer or device. However, if you select this setting you may be unable to access certain portions of our Websites or Services.
Third Party Information Collection. While we do not include any third party advertisements on our Website or in our Services, when you access or use our Websites and Services, or access their content, certain third parties, such as advertisers, analytics companies (e.g. Google Analytics), your mobile device manufacturer or your mobile service provider may use automatic information collection technologies to collect information about you, your computer or your device. We have no control over these third parties collection and use of your information. The information these third parties collect may be associated with your personal information or your online or mobile activities over time and across different websites, apps and other online services. Such third parties may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information
If you elect to provide us with your information while using the Websites or Services, (for example, by registering on our Websites and Services or e-mailing our Web Support Team,) we may provide you with church and service related announcements concerning The Hope App or contact you regarding your requests. For example, all registered users receive a welcome e-mail to confirm their registration.
We may also use information that we collect about you or that you provide to us, including any Personal Information to: (i) provide you with the Websites and Services and their contents, and any other information, materials or services that you request from us; (ii) fulfill any other purpose for which you provide it; (iii) give you notices about your Planning Center Account; (iv) carry out our obligations and enforce our rights and (v) notify you when updates are available, and of changes to any materials or services we offer or provide through the Websites and Services.
Your general contact information (for example, name, address, and phone number) and other optional information you may choose to provide (for example, email address, photo, and so forth) may be shared with The Hope App staff and volunteers for internal purposes. Some of your information (Such as Groups information, meeting times, etc) may also be viewable on a limited and restricted basis on our Websites & Services, but only if you opt in to share it. You may opt out of sharing information or limit the optional information you share by modifying your profile settings on our Websites and Services when available.
The usage information we collect helps us improve our Websites and Services and deliver a better and more personalized experience by enabling us to estimate our audience size and usage patterns, store information about your preferences, customize our Websites and Services according to your individual interests, speed up your searches, and recognize you when you use the Websites or Services.
Disclosure of Your Information. We may disclose Personal Information to, among others, our affiliates, partners, contractors or trusted business providers, who either perform services on our behalf or assist The Hope App. Examples include credit card processing companies and web hosting companies. We may transfer Personal Information to any
We also may share information you provide in combination with information from other users with third parties on an aggregate basis (“Aggregate Data”). Aggregate Data does not contain any information which can be used to identify or contact you. We will never provide your Personal Information to third parties for their use in marketing their products or services to you without your consent.
We will not intentionally share your Personal Information with third parties, except to:
(a) interact with our affiliates, partners, contractors or trusted business providers with whom we have obligations of confidentiality with respect to your Personal Information;
(b) comply with a valid legal inquiry or process such as a search warrant, subpoena, statute, court order or government request;
(c) protect a physical or property threat to you, to others or to the Websites and Services;
(d) respond to a breach or attempted breach of the security of our Websites and Services;
(e) defend or assert our legal rights;
Your Choices About Our Collection, Use and Disclosure of Your Information. We strive to provide you with choices regarding the personal information you provide to us.
You may choose to not provide us with information requested in your profile.
You may opt-out of receiving future marketing communications from us by clicking the “unsubscribe” link at the bottom of any marketing e-mail communication you receive from us or by contacting our Web Support Team and requesting to be unsubscribed.
You may also set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
Third Party Links
Individuals Under the Age of 13
The Websites and Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
Updating Your Information
You can review and change your personal information by signing into your Hope App and visiting your profile. You may also review, change and correct your Personal Information, or request that we deactivate your Hope App account, by contacting our Web Support Team. Please understand that should you opt to deactivate your account, we will act in good faith to delete your user generated content. However, we are required by law or regulation to maintain information concerning you, we will maintain this information pursuant to our then-current document retention policies. Examples of information that may be retained include the history of donations you made to us.
Your California Privacy Rights
Under California Civil Code Section 1798.83, California residents who use our Websites or Services may request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send us an email at firstname.lastname@example.org.
We implement reasonable measures designed to protect your personal information from accidental loss or unauthorized access, use, alteration or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. We cannot warrant the security of your information, and your use of our Websites and Services is at your own risk. Remember, the safety and security of your information also depends on you. We urge you to protect your user information and password and to be careful about giving out information in public areas of the Websites or Services, which may be viewed by other users of the Websites or Services.
Changes to this Policy
Disputes; Mediation; Arbitration; Waiver of Class Action
Let Us Know How We Are Doing
We have taken great measures to ensure that your visit to our Websites and Services are a positive experience and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please let us know.
Web Support Team
The Hope App
21270 Lorain Ave.
Fairview Park, Ohio
2. Access, License and Privacy.
2.1 Access and License. Provided you are not under the age of thirteen (13), we hereby grant you a personal, non-exclusive, non-transferable, revocable license to access our Websites and use the Services only for your own personal and noncommercial purposes (the “License”).
a. General Use License. All material found on the Websites and Services (including visuals, text, icons, displays, databases, recordings (sound, video or otherwise), media, and general information) is owned or licensed by us. You may view, download, and print material from the Websites and Services only for your personal, noncommercial use unless otherwise stated.
b. Exceptions to the General Use License. Any material that is provided subject to different rights than those set forth in Section 2.1(a) will be governed solely by such separately stated use rights. Other examples include any (i) downloadable material obtained from the Websites or Services, where such material requires acceptance of a separate license agreement that governs the use of the material (e.g. downloading of software code published by us and distributed pursuant to an open source license) or (ii) downloading of materials from the Websites or Services that include alternative use rights for the material at the location of the download (e.g. social media kit that has on website offering the kit an authorization to use only as a profile picture on Facebook or Twitter).
c. Media Rights. Materials may be reproduced by media personnel for use in traditional public news forums unless otherwise stated.
d. Restrictions on Use. You may not post material from the Websites or Services on another website, service or on a computer network without our permission. You may not transmit or distribute material from the Websites or Services to other sites or services. You may not use the Websites or Services, or information found at the Websites or Services (including the names and addresses of those who have submitted information), to sell or promote products or services or to solicit clients or for any other commercial purpose.
3. Registration Policy and Account Security
To access the Websites or Services, or some of the resources they offer, you may be asked to open a Hope App account and provide certain registration details or other information. Please be sure to (i) provide correct, current and complete information about yourself as prompted by any registration form for the Websites or Services (such information being the “Registration Data”) and (ii) maintain and promptly update the Registration Data to keep it correct, current and complete. The Hope App will use the email address provided in your Registration Data to provide notices, statements, and other communications to you, so please be sure to keep it current.
If you create, or are provided with, a username, password or any other information as part of our security procedures, please treat such information as confidential and do not disclose such information to any other person or entity. Your Hope App Profile is personal to you and should not be used to provide any other person access to this Websites or the Services. To protect your security, as well as our Websites and Services, you must notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
4. Links to Third Party Sites
5. Intellectual Property Rights; Content; Copyright Infringement Notification Process
5.2 Your Content. The Websites and Services may allow or require you to post data, text, pictures, videos, recordings or other materials and information that will be accessible by visitors to the Websites or users of the Services (“Public Content”), or that will only be accessible by you or those designated by you (“Private Content”) (Public Content and Private Content, collectively referred to as “Your Content”). As between you and The Hope App, you remain the sole owner of and solely responsible for Your Content. The Hope App does not claim ownership of any of Your Content, but by submitting Your Content, you hereby grant The Hope App a nonexclusive, worldwide, royalty-free, fully paid up, irrevocable, perpetual right and license to link to, reproduce, distribute, adapt, promote, display, and sublicense Your Content, including without limitation using Your Content in marketing materials for The Hope App. (e.g., photos from your Public Group Profile). While we retain these right, we will do our best to contact you if Your Content will be used for marketing purposes. The Hope App does not endorse, guarantee, or assume any responsibility, obligation or liability relating to Your Content, including without limitation liability for third-party claims against users of the Websites or Services for defamation, libel, slander, infringement, invasion of privacy, violation of publicity rights, obscenity, pornography, profanity, fraud or misrepresentation. Unless required otherwise by law or unable to determine the source of Your Content, The Hope App will attempt to contact you before removing any of Your Content. However, The Hope App reserves the right to remove any of Your Content at any time, with no obligation to notify you of the removal, where The Hope App believes in good faith that such removal is appropriate. Publication of any of Your Content is at the sole discretion of The Hope App.
5.3 Prohibited Content. We want to maintain Websites and Services that are a positive, healthy experience for all. Therefore, while using the Websites or Services, you agree that you will not upload, post, email, transmit or otherwise make available any Public Content or Private Content that: (i) is unlawful, harmful, threatening, abusive, harassing, tortious, infringing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or is racially, ethnically or otherwise objectionable; (ii) creates a risk of harm, loss, or damage to any person or property or a risk of physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to yourself, to any other person, or to any animal; (iii) seeks to harm or exploit minors in any way, including, but not limited to, by exposing them to inappropriate content, asking for personally identifiable details or otherwise; (iv) violates, or encourages any conduct that violates laws or regulations or contains any information or content that is illegal; or (v) infringes any third party’s intellectual property rights, privacy rights, publicity rights, or other personal or proprietary rights or contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships.
5.5 Transmission of Your Content. The term “Your Content” also includes registration information, business and financial information, electronic transmissions and all other data of any kind contained within emails or otherwise submitted by you or entered electronically in the course of your use of the Websites or Services. You understand that the technical processing and transmission of Your Content (including the possible transmission of Your Content outside its country of origin) may be necessary to your use of the materials, services and content offered on or through the Websites or Services and consent to The Hope App’s interception and storage of Your Content. You understand that you or The Hope App may be transmitting Your Content over the Internet, and over various networks, only part of which may be owned and operated by The Hope App. You agree that The Hope App is not responsible for any portions of Your Content that are lost, altered, intercepted or stored without authorization during the transmission of Your Content across networks not owned and operated by The Hope App.
5.6 Copyright Infringement Notification Process. The Hope App abides by the Federal Digital Millennium Copyright Act (the “DMCA”). If you believe that any content included on the Websites or Services is your proprietary work and has been copied in a way that constitutes an infringement of your copyrights in that work, please immediately notify The Hope App of any such copyright or other Intellectual Property Rights infringement. Similarly, if you believe that Your Content has been inappropriately removed, you may send a counter-notification. In either case, your written notice should be sent to our media team.
5.6.1 Copyright Infringement Notification. To file a copyright infringement notification with us, you will need to send a written communication that includes substantially the following (please consult your legal counsel or see 17 U.S.C. Section 512(c)(3) to confirm these requirements):
1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material. Providing URLs is the best way to help us locate content quickly.
4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
5.6.2 Counter-Notification. If Your Content has been taken down, you may elect to send us a counter notice. To be effective your counter notice must be a written communication provided to our designated agent that includes substantially the following (please consult your legal counsel or see 17 U.S.C. Section 512(g)(3) to confirm these requirements):
1. A physical or electronic signature of the subscriber.
2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
3. A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
4. The subscriber’s name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.
6. Disclaimer of Warranties/Limitation of Liability
While we try to provide the websites and services at a standard that we would expect to receive from others providing similar websites or services, no one and no thing is perfect. THEREFORE, THE WEBSITES AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE HOPE APP AND ITS SUBSIDIARIES, PARTNERS, AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS AND LICENSORS (COLLECTIVELY, THE “HOPE APP PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE HOPE APP PARTIES DO NOT WARRANT THAT THE WEBSITES OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICE OR SERVERS THAT MAKE THE WEBSITES AND SERVICES AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DESCRIPTIONS OR DEPICTIONS, OR OTHER CONTENT OFFERED AS PART OF THE WEBSITES OR SERVICES, ARE ACCURATE, RELIABLE, CURRENT OR COMPLETE.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITES AND SERVICES ARE AT YOUR SOLE RISK. IF YOU DOWNLOAD ANY CONTENT FROM THE WEBSITES OR SERVICES, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT THROUGH THE WEBSITES OR SERVICES. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE WEBSITES OR SERVICES OR ANY FEATURE OR PART THEREOF AT ANY TIME. THE HOPE APP PARTIES ASSUME NO RESPONSIBILITY FOR THE DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY CONTENT OR PERSONALIZATION SETTINGS.
YOU UNDERSTAND AND AGREE THAT THE HOPE APP PARTIES WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR ACCESS OF, OR INABILITY TO USE OR ACCESS, THE WEBSITES OR SERVICES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE WEBSITES OR SERVICES.
8. Injunctive Relief
9. Arbitration Agreement and Waiver of Class Action
a) Any claim that qualifies as a small claim in a court of limited subject matter jurisdiction must be brought in such court; and
b) Any claim for injunctive relief may be brought in a court of competent jurisdiction to enjoin intellectual property infringement or misuse.
10. No Waiver; Severability
This Agreement does not establish any relationship of partnership, joint venture, employment, franchise or agency between you and us.